FAQs – MACAPUNO ™

As consumers ourselves, we are aware of the malicious business of your information being mishandled.

Shopify has a strict Privacy Policy to ensure data stored on their server is stored responsibly.

To further prevent any mishandling of your information, we have limited the number of third party Applications on our site.

Every effort is made to ensure your personal information stays exactly that, yours!

For more information, visit our PRIVACY POLICY

Eco-friendly plastic mailers have come a long way and may be a biodegradable option, however many countries worldwide lack the resources to facilitate the biodegrading process.

The beautifully engineered packages instead end up in landfills, alongside single use plastic.

In resolution, we've kept our branding minimal, whilst still providing you with a great "unboxing experience"

YES

We are able to ship worldwide. Shipping costs will vary, and will be added at checkout.

For more infomation, please visit our SHIPPING POLICY

Note: Covid-19 has impacted our lives in many ways, unfortunately the shipping costs have increase due to high demand. Please also bear with us if your order takes a bit longer to reach your doorstep.

It depends on your region. Orders for international shipping can take anywhere from 7-16 days.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

For more infomation, please visit our SHIPPING POLICY

Note: Covid-19 has impacted our lives in many ways, unfortunately the shipping costs have increase due to high demand. Please also bear with us if your order takes a bit longer to reach your doorstep.

Taxes and duties are to be paid by the customer. Each region has their own duties and tax rates, as such we provide you with an estimate of what you can expect to pay and include it in checkout under the shipping cost.

There may be circumstances where there is an additional amount in lieu of taxes, however this may vary from country to country.

YES

Not quite your Size? We’re happy to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number.

Contact us via: returns@macapuno.shop

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